Meetings
Scrutiny of the Public Services Ombudsman for Wales annual report
This page gives details of any meetings held which will, or did, discuss the matter, and includes links to the relevant Papers, Agendas and Minutes.
Note: Meeting Agenda can change at short notice. Particularly where future meeting dates are indicated more than a week in advance. Please check before planning to attend a Committee Meeting that the item you are interested in has not been moved.
Meeting: 09/11/2020 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 5)
- Webcast for 09/11/2020 - Equality, Local Government and Communities Committee - Fifth Senedd
- Transcript for 09/11/2020 - Equality, Local Government and Communities Committee - Fifth Senedd
5 Letter from the Public Services Ombudsman for Wales to the Minister for Health and Social Services in relation to NHS Complaints data
Supporting documents:
Minutes:
5.2.a. The Committee noted the letter from the Public Services Ombudsman for Wales to the Minister for Health and Social Services in relation to NHS Complaints data.
Meeting: 21/09/2020 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 5)
- Webcast for 21/09/2020 - Equality, Local Government and Communities Committee - Fifth Senedd
- Transcript for 21/09/2020 - Equality, Local Government and Communities Committee - Fifth Senedd
Scrutiny of the Public Services Ombudsman for Wales annual report 2019-20 - consideration of evidence
Minutes:
5.1. The Committee discussed the evidence received under item 3.
Meeting: 21/09/2020 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 2)
- Webcast for 21/09/2020 - Equality, Local Government and Communities Committee - Fifth Senedd
- Transcript for 21/09/2020 - Equality, Local Government and Communities Committee - Fifth Senedd
2 Scrutiny of the Public Services Ombudsman for Wales annual report 2019/20
Nick Bennett, Public Services Ombudsman for Wales
Chris Vinestock, Chief Operating Officer & Director of Improvement
Katrin Shaw, Chief Legal Adviser & Director of Investigations
Public Services Ombudsman for Wales: annual report and accounts 2019/20
Supporting documents:
- Restricted enclosure 9 , View reasons restricted (2/1)
Minutes:
2.1. The Committee received evidence from:
·
Nick Bennett, Public Services Ombudsman for Wales
·
Chris Vinestock, Chief Operating Officer &
Director of Improvement
·
Katrin Shaw, Chief Legal Adviser & Director of
Investigations
2.2. The Committee agreed to write to the Public
Services Ombudsman for Wales with questions that were not reached during the evidence
session.
Meeting: 13/11/2019 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 3)
- Webcast for 13/11/2019 - Equality, Local Government and Communities Committee - Fifth Senedd
- Transcript for 13/11/2019 - Equality, Local Government and Communities Committee - Fifth Senedd
3 Correspondence from the Public Services Ombudsman for Wales regarding the request for further information - 7 November 2019
Supporting documents:
Minutes:
3.3a
The Committee noted the correspondence from the Public Services Ombudsman for
Wales regarding the request for further information.
Meeting: 07/11/2019 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 3)
- Webcast for 07/11/2019 - Equality, Local Government and Communities Committee - Fifth Senedd
- Transcript for 07/11/2019 - Equality, Local Government and Communities Committee - Fifth Senedd
3 Correspondence to the Public Services Ombudsman for Wales regarding the recent annual scrutiny session - 25 October 2019
Supporting documents:
Minutes:
3.6a
The Committee noted the correspondence to the Public Services Ombudsman for
Wales regarding the recent annual scrutiny session.
Meeting: 03/10/2019 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 2)
- Webcast for 03/10/2019 - Equality, Local Government and Communities Committee - Fifth Senedd
- Transcript for 03/10/2019 - Equality, Local Government and Communities Committee - Fifth Senedd
2 Scrutiny of the Public Services Ombudsman for Wales Annual Report and Accounts 2018/19
Nick
Bennett, Public Services Ombudsman for Wales
Chris
Vinestock, Chief Operating Officer and Director of Improvement
Katrin
Shaw, Chief Legal Advisor and Director of Investigations.
Public
Services Ombudsman for Wales: annual report and accounts 2018/19
Supporting documents:
- Restricted enclosure 21 , View reasons restricted (2/1)
Minutes:
2.1
The Committee received evidence from:
·
Nick
Bennett, Public Services Ombudsman for Wales
·
Chris
Vinestock, Chief Operating Officer and Director of Improvement
·
Katrin
Shaw, Chief Legal Advisor and Director of Investigations.
2.2 The Ombudsman agreed to provide
further information relating to the increase in the number of complaints
against GPs and dentists.
Meeting: 03/10/2019 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 5)
- Webcast for 03/10/2019 - Equality, Local Government and Communities Committee - Fifth Senedd
- Transcript for 03/10/2019 - Equality, Local Government and Communities Committee - Fifth Senedd
Scrutiny of the Public Services Ombudsman for Wales Annual Report and Accounts 2018/19 - consideration of evidence received
Minutes:
5.1 The Committee considered the evidence and agreed to
write to the Ombudsman to request further information on a number of issues.
Meeting: 20/02/2019 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 3)
- Webcast for 20/02/2019 - Equality, Local Government and Communities Committee - Fifth Senedd
- Transcript for 20/02/2019 - Equality, Local Government and Communities Committee - Fifth Senedd
Scrutiny of the Public Services Ombudsman for Wales annual report
Supporting documents:
- Restricted enclosure 26 , View reasons restricted (3/1)
Minutes:
4.1
The Committee agreed the draft report.
Meeting: 09/01/2019 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 6)
- Webcast for 09/01/2019 - Equality, Local Government and Communities Committee - Fifth Senedd
- Transcript for 09/01/2019 - Equality, Local Government and Communities Committee - Fifth Senedd
Scrutiny of the Public Services Ombudsman for Wales Annual Report and Accounts 2017/18: consideration of the evidence received
Minutes:
6.1.
The Committee discussed the evidence received under item 2.
Meeting: 09/01/2019 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 2)
- Webcast for 09/01/2019 - Equality, Local Government and Communities Committee - Fifth Senedd
- Transcript for 09/01/2019 - Equality, Local Government and Communities Committee - Fifth Senedd
2 Scrutiny of the Public Services Ombudsman for Wales Annual Report and Accounts 2017/18
Nick
Bennett, Public Services Ombudsman for Wales
Chris
Vinestock Chief Operating Officer and Director of Investigations
Katrin
Shaw Director of Policy, Legal &
Governance
Public
Services Ombudsman for Wales: annual report and accounts 2017/18
Supporting documents:
- Restricted enclosure 32 , View reasons restricted (2/1)
Minutes:
2.1 The Committee received evidence from:
·
Nick
Bennett, Public Services Ombudsman for Wales
·
Chris
Vinestock Chief Operating Officer and Director of Investigations
·
Katrin
Shaw Director of Policy, Legal &
Governance
2.2 During the session the Public Services Ombudsman agreed to
provide his response, if available, to the recent consultation on town and
community councils, and how local complaints are handled.
Meeting: 07/12/2017 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 6)
- Webcast for 07/12/2017 - Equality, Local Government and Communities Committee - Fifth Senedd
- Transcript for 07/12/2017 - Equality, Local Government and Communities Committee - Fifth Senedd
6 Additional information provided by the Public Services Ombudsman for Wales in relation to scrutiny of the annual report
Supporting documents:
Minutes:
6.5.a
The Committee noted the additional information provided by the Public Services
Ombudsman for Wales in relation to scrutiny of the annual report.
Meeting: 07/12/2017 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 6)
- Webcast for 07/12/2017 - Equality, Local Government and Communities Committee - Fifth Senedd
- Transcript for 07/12/2017 - Equality, Local Government and Communities Committee - Fifth Senedd
6 Letter from Adam Price AM in relation to the Public Services Ombudsman for Wales
Supporting documents:
- Restricted enclosure 40 , View reasons restricted (6/1)
- ELGC(5)-35-17 Paper 7 (Welsh language only), item 6 PDF 1 MB
Minutes:
6.2.a
The committee noted the letter from Adam Price AM in relation to the Public
Services Ombudsman for Wales.
Meeting: 29/11/2017 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 6)
- Webcast for 29/11/2017 - Equality, Local Government and Communities Committee - Fifth Senedd
- Transcript for 29/11/2017 - Equality, Local Government and Communities Committee - Fifth Senedd
Scrutiny of the Public Services Ombudsman for Wales annual report 2016-17: consideration of evidence received under item 3
Minutes:
6.1 The Committee discussed the evidence received
under item 3.
Meeting: 29/11/2017 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 3)
- Webcast for 29/11/2017 - Equality, Local Government and Communities Committee - Fifth Senedd
- Transcript for 29/11/2017 - Equality, Local Government and Communities Committee - Fifth Senedd
3 Scrutiny of the Public Services Ombudsman for Wales annual report 2016/17
Nick
Bennett, Public Services Ombudsman for Wales
Chris
Vinestock, Chief Operating Officer and Director of Investigations
Katrin Shaw,
Director of Policy, Legal and Governance
Public
Services Ombudsman for Wales: Annual Report and Accounts 2016/17
Supporting documents:
- Restricted enclosure 47 , View reasons restricted (3/1)
Minutes:
3.1 The Committee received evidence from:
- Nick Bennett, Public
Services Ombudsman for Wales
- Chris Vinestock,
Chief Operating Officer and Director of Investigations
- Katrin Shaw, Director
of Policy, Legal and Governance
3.2 During the session the Public Services
Ombudsman for Wales agreed to provide a note to include a breakdown of the
themes of complaints about the Ombudsman’s services, from the independent
external review that was undertaken.
Meeting: 25/01/2017 - Health, Social Care and Sport Committee - Fifth Senedd (Item 6)
6 Correspondence from the Chair of the Equality, Local Government and Communities Committee regarding the Public Services Ombudsman for Wales Annual Report for 2015-16
Supporting documents:
Minutes:
6.1a
The Committee noted the letter from the Chair of the Equality, Local Government
and Communities Committee regarding the Public Services Ombudsman for Wales
Annual Report for 2015-16.
Meeting: 19/01/2017 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 3)
3 Correspondence between the Chair, the Chair of the Health, Social Care and Sport Committee and the Cabinet Secretary for Health, Well-being and Sport in relation to the Public Services Ombudsman for Wales Annual Report 2015-16
Supporting documents:
- ELGC(5)-02-17 Paper 7 - Letter from the Chair to the Chair of the Health, Social Care and Sport Committee, item 3 PDF 275 KB
- ELGC(5)-02-17 Paper 7a - Letter from the Chair of the Health, Social Care and Sport Committee to the Chair, item 3 PDF 278 KB
- ELGC(5)-02-17 Paper 7b - Letter from the Chair to the Cabinet Secretary for Health, Well-being and Sport, item 3 PDF 275 KB
- ELGC(5)-02-17 Paper 7c - Letter from the Cabinet Secretary for Health, Well-being and Sport to the Chair, item 3 PDF 528 KB
Minutes:
3.6.1.
The Committee noted the correspondence between the Chair, the Chair of the
Health, Social Care and Sport Committee and the Cabinet Secretary for Health,
Well-being and Sport in relation to the Public Services Ombudsman for Wales
Annual Report 2015-16.
Meeting: 11/01/2017 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 5)
5 Correspondence from the Public Services Ombudsman for Wales in relation to scrutiny of the annual report 2015-16
Supporting documents:
Minutes:
5.1
The Committee noted the correspondence from the Public Services Ombudsman for
Wales in relation to scrutiny of the annual report 2015-16
Meeting: 11/01/2017 - Health, Social Care and Sport Committee - Fifth Senedd (Item 5)
5 Correspondence from the Chair of the Equality, Local Government and Communities Committee regarding the Public Service Ombudsman for Wales's Annual Report 2015-16
Supporting documents:
Minutes:
5.1a
The Committee noted the letter from the Chair of the Equality, Local Government
and Communities Committee regarding the Public Service Ombudsman for Wales's
Annual Report 2015-16.
Meeting: 23/11/2016 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 3)
3 Correspondence from the Chair of Finance Committee in relation to Public Services Ombudsman for Wales: Estimate of Income and Expenses 2017-18
Supporting documents:
Minutes:
3.1.a.
The Committee noted the correspondence from the Chair of Finance Committee in
relation to Public Services Ombudsman for Wales: Estimate of Income and
Expenses 2017-18.
Meeting: 23/11/2016 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 2)
2 Scrutiny of the Public Services Ombudsman for Wales Annual Report 2015-16
Nick
Bennett, Public Services Ombudsman for Wales
Chris
Vinestock, Chief Operating Officer
Susan
Hudson, Policy & Communications Manager
Supporting documents:
- Restricted enclosure 74 , View reasons restricted (2/1)
Minutes:
2.2.
The Committee received evidence from:
·
Nick
Bennett, Public Services Ombudsman for Wales
·
Chris
Vinestock, Chief Operating Officer
·
Susan
Hudson, Policy & Communications Manager
Meeting: 23/11/2016 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 5)
Scrutiny of the Public Services Ombudsman for Wales Annual Report 2015-16 - Consideration of evidence
Minutes:
5.1.
The Committee discussed the evidence received and agreed to write to the Public
Services Ombudsman for Wales, the Cabinet Secretary for Health, Well-being and
Sport and the Health, Well-being and Sport Committee on matters raised during
the evidence session.