Meetings

Scrutiny of the Public Services Ombudsman for Wales annual report

This page gives details of any meetings held which will, or did, discuss the matter, and includes links to the relevant Papers, Agendas and Minutes.

Note: Meeting Agenda can change at short notice. Particularly where future meeting dates are indicated more than a week in advance. Please check before planning to attend a Committee Meeting that the item you are interested in has not been moved.

Meeting: 09/11/2020 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 5)

5 Letter from the Public Services Ombudsman for Wales to the Minister for Health and Social Services in relation to NHS Complaints data

Supporting documents:

Minutes:

5.2.a. The Committee noted the letter from the Public Services Ombudsman for Wales to the Minister for Health and Social Services in relation to NHS Complaints data.


Meeting: 21/09/2020 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 5)

Scrutiny of the Public Services Ombudsman for Wales annual report 2019-20 - consideration of evidence

Minutes:

5.1. The Committee discussed the evidence received under item 3.


Meeting: 21/09/2020 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 2)

2 Scrutiny of the Public Services Ombudsman for Wales annual report 2019/20

Nick Bennett, Public Services Ombudsman for Wales

Chris Vinestock, Chief Operating Officer & Director of Improvement

Katrin Shaw, Chief Legal Adviser & Director of Investigations

 

Public Services Ombudsman for Wales: annual report and accounts 2019/20

Supporting documents:

Minutes:

2.1. The Committee received evidence from:

·         Nick Bennett, Public Services Ombudsman for Wales

·         Chris Vinestock, Chief Operating Officer & Director of Improvement

·         Katrin Shaw, Chief Legal Adviser & Director of Investigations

 

2.2. The Committee agreed to write to the Public Services Ombudsman for Wales with questions that were not reached during the evidence session.


Meeting: 13/11/2019 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 3)

3 Correspondence from the Public Services Ombudsman for Wales regarding the request for further information - 7 November 2019

Supporting documents:

Minutes:

3.3a The Committee noted the correspondence from the Public Services Ombudsman for Wales regarding the request for further information.


Meeting: 07/11/2019 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 3)

3 Correspondence to the Public Services Ombudsman for Wales regarding the recent annual scrutiny session - 25 October 2019

Supporting documents:

Minutes:

3.6a The Committee noted the correspondence to the Public Services Ombudsman for Wales regarding the recent annual scrutiny session.


Meeting: 03/10/2019 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 2)

2 Scrutiny of the Public Services Ombudsman for Wales Annual Report and Accounts 2018/19

Nick Bennett, Public Services Ombudsman for Wales

Chris Vinestock, Chief Operating Officer and Director of Improvement

Katrin Shaw, Chief Legal Advisor and Director of Investigations.

 

Public Services Ombudsman for Wales: annual report and accounts 2018/19

Supporting documents:

Minutes:

2.1 The Committee received evidence from:

·        Nick Bennett, Public Services Ombudsman for Wales

·        Chris Vinestock, Chief Operating Officer and Director of Improvement

·        Katrin Shaw, Chief Legal Advisor and Director of Investigations.

 

     2.2 The Ombudsman agreed to provide further information relating to the increase in the number of complaints against GPs and dentists.

 

 

 


Meeting: 03/10/2019 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 5)

Scrutiny of the Public Services Ombudsman for Wales Annual Report and Accounts 2018/19 - consideration of evidence received

Minutes:

5.1 The Committee considered the evidence and agreed to write to the Ombudsman to request further information on a number of issues.

 

 


Meeting: 20/02/2019 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 3)

Scrutiny of the Public Services Ombudsman for Wales annual report

Supporting documents:

Minutes:

4.1 The Committee agreed the draft report.


Meeting: 09/01/2019 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 6)

Scrutiny of the Public Services Ombudsman for Wales Annual Report and Accounts 2017/18: consideration of the evidence received

Minutes:

6.1. The Committee discussed the evidence received under item 2.


Meeting: 09/01/2019 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 2)

2 Scrutiny of the Public Services Ombudsman for Wales Annual Report and Accounts 2017/18

Nick Bennett, Public Services Ombudsman for Wales

Chris Vinestock Chief Operating Officer and Director of Investigations

Katrin Shaw Director of  Policy, Legal & Governance

 

Public Services Ombudsman for Wales: annual report and accounts 2017/18

Supporting documents:

Minutes:

2.1     The Committee received evidence from:

·         Nick Bennett, Public Services Ombudsman for Wales

·         Chris Vinestock Chief Operating Officer and Director of Investigations

·         Katrin Shaw Director of  Policy, Legal & Governance

2.2     During the session the Public Services Ombudsman agreed to provide his response, if available, to the recent consultation on town and community councils, and how local complaints are handled.


Meeting: 07/12/2017 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 6)

6 Additional information provided by the Public Services Ombudsman for Wales in relation to scrutiny of the annual report

Supporting documents:

Minutes:

6.5.a The Committee noted the additional information provided by the Public Services Ombudsman for Wales in relation to scrutiny of the annual report.


Meeting: 07/12/2017 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 6)

6 Letter from Adam Price AM in relation to the Public Services Ombudsman for Wales

Supporting documents:

Minutes:

6.2.a The committee noted the letter from Adam Price AM in relation to the Public Services Ombudsman for Wales.


Meeting: 29/11/2017 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 6)

Scrutiny of the Public Services Ombudsman for Wales annual report 2016-17: consideration of evidence received under item 3

Minutes:

6.1 The Committee discussed the evidence received under item 3.

 


Meeting: 29/11/2017 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 3)

3 Scrutiny of the Public Services Ombudsman for Wales annual report 2016/17

Nick Bennett, Public Services Ombudsman for Wales

Chris Vinestock, Chief Operating Officer and Director of Investigations

Katrin Shaw, Director of Policy, Legal and Governance

 

Public Services Ombudsman for Wales: Annual Report and Accounts 2016/17

Supporting documents:

Minutes:

3.1 The Committee received evidence from:

  • Nick Bennett, Public Services Ombudsman for Wales
  • Chris Vinestock, Chief Operating Officer and Director of Investigations
  • Katrin Shaw, Director of Policy, Legal and Governance

 

3.2 During the session the Public Services Ombudsman for Wales agreed to provide a note to include a breakdown of the themes of complaints about the Ombudsman’s services, from the independent external review that was undertaken.

 


Meeting: 25/01/2017 - Health, Social Care and Sport Committee - Fifth Senedd (Item 6)

6 Correspondence from the Chair of the Equality, Local Government and Communities Committee regarding the Public Services Ombudsman for Wales Annual Report for 2015-16

Supporting documents:

Minutes:

6.1a The Committee noted the letter from the Chair of the Equality, Local Government and Communities Committee regarding the Public Services Ombudsman for Wales Annual Report for 2015-16.


Meeting: 19/01/2017 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 3)

3 Correspondence between the Chair, the Chair of the Health, Social Care and Sport Committee and the Cabinet Secretary for Health, Well-being and Sport in relation to the Public Services Ombudsman for Wales Annual Report 2015-16

Supporting documents:

Minutes:

3.6.1. The Committee noted the correspondence between the Chair, the Chair of the Health, Social Care and Sport Committee and the Cabinet Secretary for Health, Well-being and Sport in relation to the Public Services Ombudsman for Wales Annual Report 2015-16.


Meeting: 11/01/2017 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 5)

5 Correspondence from the Public Services Ombudsman for Wales in relation to scrutiny of the annual report 2015-16

Supporting documents:

Minutes:

5.1 The Committee noted the correspondence from the Public Services Ombudsman for Wales in relation to scrutiny of the annual report 2015-16


Meeting: 11/01/2017 - Health, Social Care and Sport Committee - Fifth Senedd (Item 5)

5 Correspondence from the Chair of the Equality, Local Government and Communities Committee regarding the Public Service Ombudsman for Wales's Annual Report 2015-16

Supporting documents:

Minutes:

5.1a The Committee noted the letter from the Chair of the Equality, Local Government and Communities Committee regarding the Public Service Ombudsman for Wales's Annual Report 2015-16.


Meeting: 23/11/2016 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 3)

3 Correspondence from the Chair of Finance Committee in relation to Public Services Ombudsman for Wales: Estimate of Income and Expenses 2017-18

Supporting documents:

Minutes:

3.1.a. The Committee noted the correspondence from the Chair of Finance Committee in relation to Public Services Ombudsman for Wales: Estimate of Income and Expenses 2017-18.


Meeting: 23/11/2016 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 2)

2 Scrutiny of the Public Services Ombudsman for Wales Annual Report 2015-16

Nick Bennett, Public Services Ombudsman for Wales

Chris Vinestock, Chief Operating Officer

Susan Hudson, Policy & Communications Manager

 

Annual report 2015-16

Supporting documents:

Minutes:

2.2. The Committee received evidence from:

·         Nick Bennett, Public Services Ombudsman for Wales

·         Chris Vinestock, Chief Operating Officer

·         Susan Hudson, Policy & Communications Manager


Meeting: 23/11/2016 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 5)

Scrutiny of the Public Services Ombudsman for Wales Annual Report 2015-16 - Consideration of evidence

Minutes:

5.1. The Committee discussed the evidence received and agreed to write to the Public Services Ombudsman for Wales, the Cabinet Secretary for Health, Well-being and Sport and the Health, Well-being and Sport Committee on matters raised during the evidence session.